Guide
How to test a Tidio chatbot (Lyro)
Short answerTidio has a Playground where you can ask Lyro questions and add missing answers. Use it for each change to Lyro’s knowledge, then test the live chat widget on your site with the same questions.
Use the Lyro Playground
Tidio’s help centre describes the Playground as a test environment for Lyro’s knowledge. You can type questions, test live-chat and email replies, and add a question-and-answer pair when Lyro does not know the answer.
Ask the questions customers ask
Tidio recommends testing your FAQ with real user queries before launch and reviewing conversations afterwards. Use your top support questions and the tricky ones from our test question list.
Check the live widget
Open your website as a visitor and ask the same questions in the Tidio widget. Check prices, return periods and opening hours against your own pages, and check that Lyro hands over to a person when asked. See hand-over checks.