Testing your AI chatbot, in plain English
Short answers to the questions business owners and agencies ask, with sources.
How do I test my website chatbot?
A plain, step-by-step way to test the AI chatbot on your website: which questions to ask, what to check, and how often.
Read the guideDoes my chatbot need to say it is an AI under the EU AI Act?
What Article 50 of the EU AI Act says about chatbots telling people they are talking to an AI, when it applies, and how to check yours.
Read the guideHow to check if Intercom Fin gives wrong answers
Use Intercom’s own preview and batch tests, then check the live Messenger as a customer would. A plain checklist for Fin.
Read the guideHow to test a Tidio chatbot (Lyro)
How to test Tidio’s Lyro AI agent: the Playground, what to ask, and how to check the live widget on your site.
Read the guideHow to stop a chatbot making up discounts
Why AI chatbots sometimes offer discounts that don’t exist, a real example, and the settings and tests that help prevent it.
Read the guideChatbot testing for agencies
How agencies can test the AI chatbots they set up for clients, and report results with their own branding.
Read the guideIs a business responsible for what its chatbot says?
What happened in Moffatt v. Air Canada, where a tribunal held an airline responsible for its chatbot’s wrong answer, and what it means for you.
Read the guideWhich questions should I ask to test a chatbot?
Ten plain test questions for any customer-service chatbot: facts, tricky premises, discounts, hand-over and AI disclosure.
Read the guideHow to check your chatbot hands over to a person
A quick check that your AI chatbot offers a real person when a customer asks, or when it can’t help.
Read the guideHow to test a Chatbase chatbot
How to test a Chatbase AI agent with its Playground and Tests, then check the embedded widget on your website.
Read the guideHow to test a Botpress or Voiceflow chatbot
The built-in test tools in Botpress and Voiceflow, and why you should also test the live widget on your site.
Read the guideWhat is a chatbot hallucination?
A plain explanation of chatbot “hallucinations” (made-up answers), why they happen, and how to catch them on your website.
Read the guideHow often should I test my chatbot?
When to re-test your website chatbot: after content or setting changes, after price or policy changes, and on a regular schedule.
Read the guideWhy is my website chatbot not working?
How to find out why the chatbot on your website isn’t showing, isn’t replying or is giving wrong answers, with the checks Tidio and Intercom recommend.
Read the guideChatbot testing checklist for business websites
A checklist for testing the AI chatbot on your business website: correct answers, tricky questions, AI disclosure, handover to a person and the pages it links to.
Read the guideHow do I monitor my website chatbot and the site around it?
Two kinds of checks: re-test the chatbot’s answers on a schedule, and check that your key pages (signup, login, checkout) still load and work.
Read the guide
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